This privacy policy details the type of information that ELARABY for Home Industries with principal place of business at collect and process through our mobile application, website, and home appliances (Platforms) through the course of the user usage of the Platforms, the parties who we share the information with, the duration of the data retention and your rights and options regarding the use of said information.
ELARABY undertakes the necessary measures for the protection of your data on our Platforms against any unlawful acts, including loss and unauthorized access. The measures consist of limiting the access to your personal data, strict compliance with the internal policy rules, suitable training of the persons who oversee the processing of your personal data and adherence to the good practices, guidelines and instructions of the competent supervisory authorities concerning the personal data protection. All measures are subject to regular review and are periodically updated. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system, or wireless connection is completely secure. In case of a security breach affecting your personal data, we will notify you without undue delay, within a reasonable time after learning about the incident, if the personal data security breach is able to potentially lead to a high risk for your rights and freedoms.
When using ELARABY’s platforms, you will be requested to consent to this privacy policy, we strongly advise that you read this policy carefully before providing your consent. Should you choose not to consent to the privacy policy, all functions of the services will be unavailable to you.
By accepting this privacy policy, you enter a contractual relationship with ELARABY that is governed by the articles states in the ‘Terms of Use’ and this Privacy Policy.
ELARABY collects some of your data from various sources (all the data stated hereunder shall be referred to collectively henceforth as user information), including the data that you provide on signing up and creating your account on our Platforms including your name, location, email, applicable devices, terminal name, amount of power consumption, postal code, home location, username, password, etc.). Such is the case also if you log in using a third-party account, or all the data that we request that you provide while communicating with our customer service staff.
We also collect details of the operations on your applicable devices and implementation results of such implementation based on said operations, date and time, operations time, position information, etc. of the user and/or users logged on the app.
In addition, we collect information about your use of our Platforms through software on your devices and other methods which allow us to know your device name, OS version, country, location, language, IP address, mobile Ad identifier, settings of the devices, device model name, manufacturing number, date and location of purchase, demographic information, and such.
ELARABY also collects log information such as URL, redirected URL, performing time, referrer, network type, network info, charge percentage, ad block information and cookies.
We collect location information based on your consent if you accepted to use our Platforms during sign up or later.
Some other information that we collect include websites you visit, typing patterns and your interaction with content provided on our Platforms.
We may also collect other information about you, your devices or use of our Platform with your consent (whenever relevant)
We may also use cookies, which are small text files that are saved on your devices when you use our Platforms, for the purpose of enabling our Platforms to remember your actions and preferences for a period of time. Referral to cookies also includes the use of similar technologies that may be used for similar purposes.
Our Platforms may enable you to connect to other websites, devices, apps, and other features, which may operate independently from us and may have their own privacy policies which we strongly recommend that you review. For any linked website, device, app, or feature that is not owned or controlled by us, we are not responsible for its content, use or privacy policy.
We primarily use your data to operate the full spectrum of our services on the Platforms and check the operating status of relevant devices and terminals including diagnosis, detection, and correction of malfunctions, and providing maintenance and repair services. Our use of your user data includes responding to your requests, questions, instructions made and given through our Platforms. To provide tailored functions based on collected information relevant to your interests. To identify and authenticate your identity to allow the use of certain functions of our services. To operate, evaluate and improve the services provided on our Platforms, including developing new products and services, managing our communications, analyzing our services, conducting market research, performing data analytics, auditing, and other internal functions.
Protecting against, identifying, and preventing fraud and other criminal activities, claims and other liabilities. Analyzing customer behaviors, building up customer usage patterns and profiles to identify regional and global user trends and optimize our offering to customers globally. Market research and monitoring use of our Platforms and using your information to help us monitor, improve, and protect our products, content, services, and websites.
Use of cookies. Provision of customized advertisement by analyzing information obtained from your use of our Platforms, including personal information, and information that you provide to us by other means, for the purposes consistent with this Privacy Policy. We also may receive your information, including your email, from third-party social networking services (e.g., Google, Facebook, Amazon, and such) when you choose to connect to our Platforms with those social networking services.
On other occasions we may ask for your consent to use the data for purposes to be explained to you at that time.
We may use all of your data to comply with and enforce requirements under applicable laws, or to respond to requests from government or law enforcement.
We may on occasion transfer or disclose your information to select providers (including providers in other countries) that offer services on our behalf, such as companies that develop and operate systems for our Platforms. We may disclose your information to third parties as part of a merger or transfer, acquisition, or sale, or in the event of bankruptcy.
We may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services, such as Google Analytics and Firebase. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of our Platforms.
We store your user information for processing as detailed in section ‘Primary Use of Collected Information’ and section ‘Further Use of Collected Information’, however we may continue to retain and use your user information that has been collected after you stop using the service. (Company Name) will delete the collected user information after a designated period.
We offer you choices with regards to the personal information we obtain from you via email, phone call, text messages or push notifications. To limit communications you receive from us, or to submit a request, please contact us using the information specified in the “Contact Us” section. You can unsubscribe from our email marketing communications at any time by clicking the “unsubscribe” link included in the emails.
In accordance with applicable legislations, you can ask us for a copy of the personal information we have collected, and you can request the deletion of any personal information or the correction of any inaccuracies. You can also ask us to restrict or limit the processing of your personal information, as well as to provide you with personal information provided to us by you for a contract or with your consent in a structured, machine-readable format, and to ask us to share this data to another controller.
In addition, to the extent provided by applicable law, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement).
However, these rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make. To make a request concerning your rights or to make an inquiry, please use the information provided in the “Contact Us” section.
Please be informed that this Privacy Policy enters into force as from the date specified in the beginning of this document, ELARABY retains the right to regular updates to this Privacy Policy at its sole discretion and without notifying you. By consenting to this privacy policy, you consent to be bound by the regulations of the most updated published version of the privacy policy on our Platforms, and that you are solely and fully responsible for regularly checking our Platforms for updated Privacy Policies. Your visit to our Platforms after an amendment of the Policy constitutes your consent to be bound by the new Privacy Policy.